The type of personal information we collect
We currently collect and process the following information:
- Personal information such as your name and address and any information you may have given us when discussing your needs or submitted in writing which may include sensitive personal data or data that we have received from a licenced third party containing personal data.
- The number that you telephoned us on
- Digital information, including your email address and how you found us online
- Contact preferences
- Information pertaining to your contract
- Transaction records (but note no bank or card details are recorded or retained)
- Details of any sales or service visits we may have made to you and any calls or contact we may have with each other
- Technical information regarding your product and/or installation
Sensitive personal data
For some products it is helpful to collect and process information defined as ‘sensitive’, such as information about health conditions. This information may be used by our sales consultants to help them specify the product, by our installation teams, service teams or other teams to offer you the most appropriate product or service. We will always ask for your permission to store and process sensitive information and it will always be held securely.
Where your data has been passed to us by a third party such a paid lead generator we will share sufficient information with them for accounting and administration purposes.
Third party data providers
We will ensure that any data that we purchase is from a reputable source, we are clear on how and when permissions were collected, that data has been screened against preference services and has been collected and maintained in compliance with data protection legislation. We will contact you on the basis of it being within our legitimate interests to do so and we carry out a legitimate Interest Assessment to ensure the need of processing your data is balanced.
If you enquire with us or we receive data from a licensed third party, we will hold your data for two years from the date we received your enquiry or data unless you ask us to remove your information beforehand. If you ask us to remove your data we will then hold your information in a suppression file to match against any third party data we may buy in and you will not be marketed to or receive any information from us.
If you purchase a product or service from us we will still hold your data following the expiration of the warranty period for the purposes of any future retrofit, product or service liability claims.
We monitor social media feeds and may respond to relevant comments.
Use of your personal information
Responding to your enquiry
If you make a request for product or service information and provide us with your details we will use these to fulfil your request and periodically follow up your enquiry. This response and follow up process will be conducted under the grounds of legitimate interest. We will ask for your consent to contact you via email.
You can tell us to stop following up at any time.
Your details may be used to send you marketing information relevant to your enquiry for a period of a maximum of five years following your initial contact.
We will ask for your specific consent for any additional marketing activity, for example if we wanted to send you something we thought you might be interested in but was unrelated to your original enquiry. We will maintain a record of when and how we obtained your consent. You can withdraw your consent at any time.
Managing your enquiry and purchase
We will use your personal information to help us manage your enquiry and any subsequent installation.
Referral to third parties
In cases where we are unable to provide a product directly but we have a distributor who may be able to help you we will ask for your permission to pass over your data and we will maintain a record for administrative and accounting purposes.
We periodically undertake market research, either directly or via independent third parties to help us better understand our market and how we can improve our products and services. We may profile our data based on the information you provide and any data we may acquire externally to identify relevant groups to contact.
It is incredibly helpful for us to understand how satisfied you are with your experience of GHE Solar Ltd. We may ask you to complete a GHE Solar Ltd customer satisfaction survey, either in print or online, which we will use to monitor our performance and any concerns our customers raise.
We may invite you to complete an online customer review via a third-party service. These organisations will process your data on our behalf and cannot use your data for their own purposes.
Occasionally, as part of our commitment to independent accreditation services, we may invite you to complete surveys that will be used by these third parties to monitor our performance against their criteria. We will not, however, share your data with these organisations.
Profiling and automated decision making
Based on the information that you provide to us and information we may obtain through third party services, we may profile your data e.g. customer type, location, demographics, product and service interest areas to enable us to tailor our sales and marketing communications to you. You have the right to object to profiling and automated decision making.
Every individual has rights regarding the use of their data. These are:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights around automated individual decision making including profiling
Exercising your rights
If you do not wish to receive any marketing materials from GHE Solar Ltd or exercise any of your rights over your data you can email, telephone or write to us at the address below:
Data Protection Team, GHE Solar Ltd, 21 Kingfisher Court, Hambridge Road, Newbury, Berkshire
Tel: 01635 52 90 90
Correcting your details
It is important that any data we hold is up-to-date and correct. You have the right to correct any incorrect data and can do so by writing to or emailing the Data Protection Team. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.